RIAC's mission is to rationalize, modernize, and improve the quality of service of the Regional Public Administration, aiming to optimize interaction with citizens, namely through its network of citizen support shops, hereinafter referred to as RIAC Shops, the RIAC Mobile service, the Contact Center, and this Portal.
All these channels aim to facilitate access to Public Administration, providing services close to the population, based on criteria of quality, speed, and convenience, in the sphere of:
a) services on which the life and well-being of the citizen depend in their relationship with Public Administration;
b) services that meet quality standards for an effective and efficient response to the citizen;
c) services from public and private companies that improve the levels of convenience for the citizen.
Face-to-face interaction with the citizen is carried out through the 54 RIAC Shops, which cover all municipalities in the Autonomous Region of the Azores. The concept underlying the Shops, of a single point of contact with the Regional Public Administration, is embodied in the "customer assistant" who, in a multidisciplinary and personalized manner, attends to various requests about the most varied services.
Similarly, the RIAC Mobile project allows the concept of the RIAC Shop to be brought to the homes of citizens with reduced mobility or institutionalized, as well as to parishes that do not have a physical shop, bridging the access to essential services, even to the most isolated communities. The RIAC Mobile teams provide personalized service, equipped with the necessary technological equipment, and travel in a 100% electric vehicle.
RIAC offers on this Portal a virtual shop, where the citizen not only has access to a wide range of informative content related to the services provided but also to their online execution. Its interactive nature allows the citizen to obtain updated information on the status of a service they have requested, at any stage of the process, as well as to update their data with Public Administration institutions, also offering different channels for communication with the Contact Center.